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Checking customer hijacking

Checking customer hijacking makes perfect sense when your franchisee has a heavy productivity fuck.

The diversion of customers within the franchise network therefore constitutes an act of unfair competition.

How to verify a customer diversion ?

When you notice a decline in business with a franchisee or a franchisee quickly wants to get off the ship, you may become the victim of acts of unfair competition.

Checking customer hijacking is not uncommon for franchisees to leave the adventure to engage in the same activity. Indeed, they have acquired your know-how but above all your customer file.

Our teams of private detectives can also check :

Upstream to ensure the loyalty of the franchisee.
After the franchisee leaves to ensure that he does not engage in acts of unfair competition.

To do this, we propose a strategy adapted to the situation :

By carrying out surveillance.
By performing mystery shopper missions.
By performing administrative research.

The private investigators of the Prometheus Group are competent to carry out the verification of a misappropriation of customers.

Specialized in finding evidence, private detectives conduct complex and technical investigations to carry out checks.

Our investigations are admissible before the competent courts.

What is customer hijacking ?

Customer misappropriation is characterized when a company captures the customers of one company for the benefit of another company. Customer misappropriation is an act of unfair competition practiced in general by former employees or associates.

When it comes to franchising, customer diversion is more complex. The TREVISAN decision handed down by the Court of Cassation on 27 March 2002 concedes that the local clientele belongs to the franchisee while the national clientele is owned by the franchisor.

When to talk about customer hijacking ?

Customer misappropriation occurs in the area of franchisorization when the franchisee uses the knowledge and brand image of the franchisor to capture customers on a second company.

This allows the franchisee to pay less royalties and evade contractual obligations.

While the franchisor may impose a non-compete and confidentiality clause to prevent the diversion of know-how to capture a customer base, a franchisee may find a way to turn away from the franchise.

Checking customer hijacking

The role of the private investigator in the diversion of clients

The checking of a customer hijacking is triggered when:

You feel a drop in productiovoté
Your franchisee changes your behaviour towards the network’s brand image
Your franchisee wants to leave the franchise network

This audit is carried out regularly by the private detectives of the Prometheus Group.

First, the private investigator in charge of the investigation will take care to read the franchise agreement to verify the legitimacy of the application.

Then, the latter will propose:

Monitoring and spinning to check if the franchisee is involved in other activities
If so, the private investigator will identify the geographical area and social purpose of the new activity
An administrative search to ensure that the franchisee has not opened an entity with the same social purpose as the franchise

It happens that the private detectives of the Prometheus Group prove that a company was actually opened with the name of a family member or friend. That’s why we offer it watch solutions to the crossings.

The appointment

The strategy

The mission

The report

The appointment is made by a licensed private investigator of the Prometheus Group:

On videoconferencing
By phone
In the premises of the Prometheus Group
In a place of circumstance

This appointment is neither paid nor time-limited.

The private investigator will take the time necessary to listen to you in order to gather all the information necessary to put in place a strategy tailored to your needs.

The strategy will be offered to you based on the information received,the type of mission and the location where it should be carried out.

However, the strategy will be:

Adapted to the mission
Budgeted according to your needs and possibilities
No final extra cost (unless you expressly request to continue the mission)

This strategy will be offered to you via a mission mandate containing different otpions.

Once the proposed warrant has been duly signed, the private investigator assigned to your investigation will work with you to:

A mission schedule (modified according to events)
A location tracking (without you)

Then the mission will be carried out in accordance with the laws in force. During the mission, the private investigator responsible for carrying out the mission will keep you informed of the progress of the mission.

An investigation report will be provided at the end of the mission.

That will be:

Objective (findings of what the detective sees)
Detailed and detailed
Productable before the competent courts if necessary

You are looking for true proof professionals, contact us !!